Return and Refund Policy for Shirt Products
Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Please read our return and refund policy carefully.
1. Eligibility for Returns
- Shirts can be returned within 14 days from the date of delivery.
- To be eligible, the item must be:
- Unworn and unused
- In the same condition that you received it
- With all original tags and packaging intact
2. Non-Returnable Items
- Shirts that have been worn, washed, or altered
- Items damaged due to customer misuse
- Clearance or final sale items (if specified at purchase)
3. Return Process
- Contact our customer support team at info.mfestiva@gmail.com with your order details and reason for return.
- Our support team will provide instructions and a return address.
- Ship the item back securely. Returns that arrive damaged due to poor packaging may not be accepted.
4. Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
- If you wish to exchange a shirt for a different size or color, please mention this in your email.
- Exchanges are subject to product availability.
6. Defective or Incorrect Items
- If you receive a defective or incorrect shirt, please contact us immediately at info.mfestiva@gmail.com.
- We will arrange a replacement or refund at no additional cost.
7. Customer Support
For any questions, concerns, or assistance regarding returns and refunds, our customer support team is available at:
Email: info.mfestiva@gmail.com
We aim to respond within 24–48 hours.